Returning an item
We have return policies in place if a product is faulty or if your purchase arrives damaged.
Arrange your return in 3 easy steps:
Step 1: Contact our friendly customer care team.
Step 2: Post your product back to us or drop it off at our store. (Postage is not covered by Mission Cycles).
Step 3: Once we receive your returned product, we will process your refund within 24-48 hours.
Returns contact details:
Email – admin@missioncycles.co.nz
Phone – 09 832 8090
Address – 21 Fernhill Drive, Westgate, Auckland, 0614
Damaged Package
If your package arrives looking a bit worse for wear, please give us a call at 09 832 8090 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).
Faulty Product
We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.
If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at 21 Fernhill Drive, Westgate, Auckland, 0614
When we receive the faulty product, we are required to send the product or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.
The majority of our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.
If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.